At T3 StockSprint, we aim to provide a valuable and seamless trading experience. We understand that sometimes situations may arise that require refund considerations. Please review our refund policy below to understand the eligibility and procedures.
1. Subscription Fees Non-Refundable Nature of Subscriptions: T3 StockSprint subscription fees are generally non-refundable due to the nature of our services. This policy ensures transparency and accountability in providing continuous access to our advanced trading features, analytics, and automation tools. Exceptional Circumstances: Refund requests may be reviewed on a case-by-case basis for exceptional situations, such as: Technical issues that prevent platform access, which T3 StockSprint cannot resolve within a reasonable timeframe. Billing errors, such as accidental duplicate charges.
2. Eligibility for Refunds Billing Errors: If you believe you have been incorrectly charged, please contact us within 30 days of the billing date. Verified billing errors will be corrected, and any excess charges will be refunded promptly. Technical Issues: Refunds may be granted if prolonged technical issues—due to errors on T3 StockSprint’s side—prevented you from accessing services. Refunds in this case are at T3 StockSprint’s discretion and require evidence of unresolved support requests. Unused Subscription Period: No refunds will be issued for unused portions of a subscription unless T3 StockSprint is responsible for service inaccessibility.
3. Requesting a Refund How to Submit a Request: To request a refund, please contact T3 StockSprint Support at support@T3 StockSprint.com with the following details: Account information (username, registered email) Reason for the refund request Documentation of any issues, if applicable (e.g., screenshots or support case references) Response Time: Our team will review your request and respond within 5–7 business days. Approved refunds may take 7–10 business days to process, depending on your payment provider.
4. Automatic Renewals Canceling Renewals: T3 StockSprint subscriptions renew automatically. To avoid unwanted charges, you must cancel your subscription before the renewal date. Please note that no refunds will be issued for charges incurred due to failure to cancel in time. Prorated Refunds: T3 StockSprint does not offer prorated refunds if a subscription is canceled mid-term. Upon cancellation, users retain access to services until the current billing period ends.
5. Third-Party Payment Providers Transactions through Third-Party Providers: Refunds processed through third-party payment providers may be subject to additional processing time or policies specific to the provider. T3 StockSprint is not responsible for delays or fees incurred by third-party payment processors.
6. Modifications to Refund Policy Policy Changes: T3 StockSprint reserves the right to amend this refund policy. Users will be notified of any material changes. Continued use of T3 StockSprint following policy updates indicates acceptance of the updated terms. Contact Information For further assistance or questions regarding this policy, please reach out to: Email: support@T3 StockSprint.com Thank you for choosing T3 StockSprint. Our team is committed to providing a reliable, high-value experience and ensuring satisfaction with our services.